How are your products made?
We work with a manufacturing facility and fulfilment service for officially licensed band merch using our registered copyright artwork and/or intellectual property with locations in the U.S.A. and the E.U. The shipping origin for official band merch will vary depending on the product ordered. Physical music copies are produced at international quality standards and ship out from our U.S.A. location only.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at email@example.com
When will I get my order?
Please see our shipping page for full details.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at firstname.lastname@example.org within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at email@example.com and we’ll do our best to help. For additional details you can also visit our return policy page.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at firstname.lastname@example.org with photos of wrong/damaged items and we’ll sort that out for you. For additional details, please visit our return policy page.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at email@example.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund! For additional details, please visit our return policy page.
Please reach out to us at firstname.lastname@example.org if your question wasn’t included or addressed in the information above.